Refunds

Last updated November 9, 2026

If Prepline doesn’t work for you, you get your money back.

14-day money-back guarantee

Email support@your-domain.example within 14 days of your purchase from the address you used at checkout, or with your receipt number. We’ll refund you in full: Pro monthly, Pro yearly or a Shipment Pass. No forms, and you don’t need to give a reason, though we’d love to hear what didn’t print right.

Refunds go back to your original payment method through Link/Stripe, our merchant of record, and usually appear within 5–10 business days depending on your bank. You can also get help with an order at link.com.

Pro renewals

Pro monthly renews every month and Pro yearly every year until you cancel. Cancel any time at link.com or from the link in your receipt; you keep Pro until the end of the period you paid for. If a renewal charge catches you by surprise, email us within 14 days of it and we’ll refund it in full.

Shipment Pass

The Shipment Pass is a single payment for 7 days of Pro. It never renews, so there is nothing to cancel.

After a refund

A refunded purchase stops unlocking Prepline: the license key no longer works and the browser’s plan ends. Labels you already downloaded are yours to keep, and the free plan keeps working.

Your legal rights

This guarantee is in addition to any rights you have under the law where you live.